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Privacy Policy

Effective Date: January 3, 2026

River Region Chamber of Commerce, Inc. ("Chamber,” "we,” "us,” "our") and River Region Chamber of Commerce Foundation, Inc. ("Foundation,” "we,” "us,” "our") respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our websites and services.

This Privacy Policy applies to:

By using our websites, you agree to the practices described in this Privacy Policy.

Who we are and how to contact us

River Region Chamber of Commerce, Inc.
390 Belle Terre Blvd, LaPlace, LA 70068
Email: info@riverregionchamber.org

River Region Chamber of Commerce Foundation, Inc.
390 Belle Terre Blvd, LaPlace, LA 70068
Email: info@riverregionchamber.org

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at the email address above.

2) What we collect

The information we collect depends on how you interact with our sites (e.g., browsing, subscribing, donating, registering for events, logging into the Member Center).

A. Information you provide to us

We may collect information you submit through forms, registrations, applications, donations, or account features, such as:

  • Contact information: name, email address, phone number, mailing address
  • Business information: organization name, title, industry, business address, website, and related professional details
  • Event information: registration details and attendance-related info
  • Account information (Member Center): login credentials and profile details provided by the member user or Chamber staff for account setup/administration
  • Communications: messages you send to us (contact forms, emails, support requests)

Minors: We do not knowingly collect personal information from children under 13, and our services are intended for a general audience.

B. Information collected automatically (cookies and similar technologies)

When you visit our sites, our service providers, and we may collect certain information automatically, including:

  • IP address, device identifiers, browser type, operating system
  • Pages viewed, clicks, time spent, referring/exit pages
  • Approximate location (derived from IP address)
  • Cookie and tracking information (subject to your cookie choices)

3) How we use information

We use information for purposes such as:

  • Operating, maintaining, and improving our websites and services
  • Responding to inquiries and providing customer support
  • Managing membership (including renewals, billing, and member services)
  • Processing event registrations and communicating about events
  • Processing donations and payments
  • Sending newsletters, updates, and Chamber/Foundation communications (you can opt out of marketing emails)
  • Publishing and maintaining member directory listings (as described below)
  • Website security, fraud prevention, and system integrity
  • Analytics and reporting (including understanding site usage and engagement)
  • Advertising and marketing measurement (including pixels, as described below)

4) Member Center accounts and security

Active Chamber members in good standing may create an account for the Chamber's Member Center (also referred to as the “Info Hub” by GrowthZone) at:

  • https://business.riverregionchamber.org/MIC/login

The Member Center is a secure website and requires a complex password. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

5) Public member directory and member-provided content

A. Organization listings

Our public member directory displays listings for active members in good standing. A standard basic listing may include organization-level information such as:

  • Organization name
  • Physical address (city/state/postal code)
  • Main phone number
  • Website and social media links
  • Business hours, map/directions
  • Bio/description, search description
  • Public web content published by the business (where applicable)

Email privacy: The public directory may allow the public to contact a business if a work email is available, but the email address itself is not displayed publicly. Instead, the directory uses a webform to send a message to the business.

B. Enhanced directory options

Members may upgrade their directory listing to include additional features (for example: photo gallery, logo, videos via YouTube/Vimeo URLs, product/service pages, and other business contact numbers).

C. Representative/individual information (opt-in)

Members may opt in to display a representative of the organization. If enabled, this may include:

First name, last name, suffix
Title and primary organization
Main phone/work phone
Work email (used for contact; not necessarily displayed as a raw email address)
Headshot photo (if provided by the representative or added through their Member Center profile)

Important: Publishing a directory listing constitutes public disclosure. If members choose to publish additional content or representative information, it may be visible to the public and indexed by search engines, depending on settings and circumstances.

6) Payments and donations

We use GrowthZonePay to process ACH and credit card payments. Payment information is handled through our payment processor and related service providers. For security reasons, we do not intend to store full credit card numbers on our servers (payment processing is typically handled by the processor and its systems).

7) Email communications and marketing choices

We use GrowthZone email marketing and Constant Contact for communications.

  • Marketing emails: You can opt out of marketing emails by using the “unsubscribe” link in the email or contacting us
  • Transactional messages: Certain emails may be operational (e.g., receipts, event confirmations, membership notices) and are not marketing messages.

8) Cookies, analytics, and advertising pixels

A. Cookie banner and preferences

We use a cookie consent banner/tool to help manage cookie preferences. Your choices may affect which cookies and tracking technologies are used.

B. Analytics

We use Google Analytics (GA4) to understand how visitors use our sites (e.g., pages visited, time spent, interactions). GrowthZone may also collect certain engagement/usage data related to directory activity and member interactions.

C. Advertising/marketing pixels

We use advertising and measurement technologies that may include pixels or tags from:

  • Meta (Facebook/Instagram)
  • Google
  • LinkedIn

These tools may help us measure performance, understand audiences, and deliver relevant ads. Depending on your settings and choices, these providers may collect or receive information from your browser/device when you interact with our sites.

9) When we share information

We may share information in the following situations:

A. Service providers and platforms

We share information with vendors that help us operate our services, such as:

  • GrowthZone (Member Center, directory, registrations, communications, and related functions)
  • GrowthZonePay (payment processing)
  • Google Analytics (analytics)
  • Meta/Google/LinkedIn (advertising measurement and/or targeting, depending on your choices)
  • Cloudflare (DNS and related services)
  • GoDaddy (domain registration/renewal)

These providers process information on our behalf under agreements and for business purposes consistent with this Privacy Policy.

B. Event sponsors (limited circumstances)

In certain circumstances, we may share event attendee information with an event sponsor, limited to: name, organization name, title, and phone number.

We do not sell or rent email lists.

C. Legal, safety, and compliance

We may disclose information if we believe it is necessary to comply with the law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce our terms and policies.

D. Business changes

If we are involved in a merger, acquisition, restructuring, or asset transfer, information may be transferred as part of that transaction.

10) Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information. You may also have the right to opt out of certain types of targeted advertising.

You can exercise choices by:

  • Using our cookie preferences tool (where available)
  • Unsubscribing from marketing emails
  • Contact us at info@riverregionchamber.org for privacy requests

To protect your information, we may need to verify your identity before fulfilling specific requests.

11) Data retention

We keep personal information as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services you request
  • Maintaining accurate business and membership records
  • Meeting legal, accounting, and reporting obligations
  • Resolving disputes and enforcing agreements

12) Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

13) External links and third-party services

Our websites may link to third-party sites or embed third-party content (e.g., videos, maps, social media features). We are not responsible for the privacy practices of those third parties. Their policies govern how they collect and use information.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Effective Date" above. Your continued use of our sites after changes means you accept the updated policy.

15) Contact us

For questions or requests related to privacy, contact:

River Region Chamber of Commerce, Inc. / River Region Chamber of Commerce Foundation, Inc.
390 Belle Terre Blvd, LaPlace, LA 70068
Email: info@riverregionchamber.org

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