Membership Coordinator

Job Title: Membership Coordinator
Reports To: CEO
Job Location: Chamber Office, LaPlace, LA
FLSA Status: Non-Exempt
Supervises: None
 

About the River Region Chamber

Summary

Duties and Responsibilities

• Build and maintain strong relationships with Chamber members through ongoing communication and engagement.
• Manage and coordinate ribbon-cutting events and member orientation.
• Organize and execute key member events.
• Develop new member prospects and handle membership growth initiatives, including prospect packets, communication, and new member prospecting marketing plan.
• Oversee the member journey including the awareness, recruitment, acquisition, onboarding, engagement, renewal, and retention.
• Implement and monitor the Chamber’s retention plan.
• Ensure regular communication with members for renewal reminders and membership awareness.
• Coordinate and distribute membership invoices; follow up on past-due memberships and renewals.
• Enter vendor payables and print checks in QuickBooks Online, and ensure bills are paid on time.
• Update and maintain membership data in the Association Management System (AMS).
• Act as staff liaison to the Growth and Outreach and Chamber Ambassadors Committee:
  • Work with the committee chair to assist in drafting meeting agendas and coordinating materials for committee meetings.
  • Attend committee meetings and communicate key points and highlights to the Chamber team.
  • Participate in meetings and communicate key points and highlights to the rest of the Chamber team
  • Send minutes to the CEO to include in the board meeting packet once approved by the committee chair.
  • Plan and attend committee events.

Other Duties

• Attend Chamber networking events
• Assists co-workers in the completion of tasks and assignments to ensure continuity of service. Actively supports teamwork throughout the organization. Assist with and help manage Chamber functions on and off-site.
• Represents the organization, both internally and externally, by supporting the strategic direction, priorities, objectives, and values of the Chamber.
• Provides courteous and prompt service to all internal and external parties.
• Prioritizes and addresses requests and assignments in a professional and cooperative manner.
• Identifies opportunities and recommends methods to improve operational efficiencies.
• Perform all other duties as assigned by the CEO.

Knowledge, Skills, and Abilities

• Education: Bachelor’s degree in communications, marketing, or a related field.
• Experience: 3-5 years of experience in event planning, membership services, or related roles may substitute for education. Experience with budget management and sponsorship coordination preferred.
• Skills: Strong relationship-building skills, able to interact with all constituent levels, including donors, board, community leaders, and staff. Proficiency in Microsoft Office, problem-solving, research, analytical skills, and ability to manage multiple tasks. Experience with Quickbooks Online and association management software (e.g., ChamberMaster or GrowthZone) is a plus. Able to initiate, analyze, monitor, evaluate, and advance strategic plans. Personal belief in the River Region Chamber of Commerce's mission, goals, and objectives.
• Other Requirements: Flexibility in working hours to accommodate events, including evenings and weekends, if needed. Ability to travel to and represent the Chamber at community events.